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Terms & Conditions

Effective Date: 18th Aug 2025

Welcome to GOSA! By using our website or placing an order, you agree to the Terms & Conditions below. Please read them carefully before proceeding.


1. General

  • This website is owned and operated by GOSA.

  • By placing an order, you agree to follow these Terms & Conditions.

  • We may update or change these Terms at any time without prior notice.

2. Products

  • All items (brownies, cookies, cakes) are freshly baked using quality ingredients.

  • Product photos are for illustration; actual items may vary slightly in design, decoration, or size.

  • Some products may contain allergens such as nuts, dairy, or gluten. Customers are responsible for checking before consumption.

3. Orders & Payments

  • Orders can be placed through our website or official contact channels.

  • Full payment must be made at the time of order.

  • Payments are processed securely through trusted third-party gateways. We are not responsible for payment processing delays/errors.

4. Delivery & Pickup

  • We currently deliver only within Guwahati city limits.

  • Delivery times are estimates and may vary due to traffic, weather, or other external factors.

  • Customers must provide the correct address and phone number for smooth delivery.

  • Once delivered or picked up, product responsibility passes to the customer.

5. Cancellations, Returns & Refunds

  • Orders may be cancelled within 1 hour of placing them by contacting us directly.

  • Since products are perishable, returns are not accepted.

  • Refunds are provided only if:

    • The wrong product is delivered,

    • The order is damaged upon delivery, or

    • The order is not delivered due to our mistake.

  • Refunds will be processed within 5–7 business days to the original payment method.

6. Liability

  • GOSA is not liable for indirect or consequential damages, including allergic reactions or delivery delays beyond our control.

  • Customers consume our products at their own discretion.

7. Intellectual Property

  • All website content, including logos, images, and text, are the property of GOSA.

  • Unauthorized use, reproduction, or distribution is prohibited.

8. Governing Law

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes will be subject to the jurisdiction of courts in Assam, India.

9. Contact Us

For questions about these Terms & Conditions, reach us at:

📧 Email: gosacustomercare@gmail.com

📞 Phone: +91 9971886748

📍 Address: Guwahati, 781005